We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at arcollection766@gmail.com. Please note that returns will need to be sent to the following address: 171 Ladypool Rd, Sparkbrook, Birmingham B12 8LQ, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at arcollection766@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arcollection766@gmail.com.

Return & Refund Policy

At ZARA B COLLECTION LIMITED, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unworn, unused, and in its original condition

• With all original tags attached

• In the original packaging

• Accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at arcollection766@gmail.com.

Returns should be sent to:

ZARA B COLLECTION LIMITED
171 Ladypool Rd
Sparkbrook
Birmingham B12 8LQ
United Kingdom

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any return-related questions, please contact us at arcollection766@gmail.com.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

• The item is damaged or defective

• You received the wrong item

• An item is missing from your order

We will assess the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Sale or clearance items

• Items that have been worn, washed, altered, or damaged after delivery

• Personal care products (where applicable)

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or product, please return the original item (if eligible) and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be:

• Unworn and unused

• In their original condition

• With all tags attached

• In the original packaging

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

arcollection766@gmail.com